Mystery Shopping Services
Assess your customers’ experience through in-person, telephone, e-mail, or social media audits. Our mystery shoppers will evaluate the level of service at your place of business and help identify opportunities for growth.
Ensure all your locations comply with your standards. Site inspections by our trained mystery shoppers will determine if your visual, safety, cleanliness, legal, or pricing guidelines are being followed.
Monitor your competition. Our mystery shoppers will pose as customers at your competitors’ location and audit their customer service and sales techniques helping you understand how your business compares to others.
Find out how customers experience your brand or events. Our trained interceptors will engage your customers on location and collect valuable insights about their behaviours and perceptions.
Utilize our database of over 15,000 contractors for purposes of gaining exposure for promotions, focus groups, or online surveys. We will send an invitation to our contractors with the details for your project, allowing interested participants to contact you directly.
Understand your results. Our analytics team will provide you with a clear and detailed executive summary report for any of your programs. We will work with you to pull the information you require for reviews, meetings, and restructuring of your business.