About Us

Consumer Connection specializes in research and customer service evaluations. We develop a program based on your objectives for effectiveness against customer demand allowing you to see your business through your customers eyes. Our information is your insight into gaining a competitive advantage. The end result is an increase in customer loyalty and a boost in sales.

In our 16th successful year of operation our cutting edge ideas, unrivalled client relationships, and advanced technology have proven to be our formula for success.

Our company acts as a catalyst for our clients by providing valuable information that will help them to meet and surpass their strategic customer service objectives and sales goals. We are proud to work with some of the most forward-thinking, successful organizations in North America.

Mystery Shopping is one of our most popular programs. Why? Because it works! Mystery Shopping will help your organization in many ways. Not only will it improve your profit margin, but it will increase your employee's sales awareness. The Mystery Shopping results will generate information for training and marketing departments and provide opportunities to instruct and improve service providers.