Consumer Connection Monitoring Inc.

    With over 16 years of experience in the industry, Consumer Connection specializes in research and customer service evaluations for numerous forward-thinking and successful businesses across Canada. Whether you’re looking to increase sales, improve your service, identify gaps in your training or boost customer loyalty, we can customize a program that is right for your business. Our information is your insight into gaining a competitive advantage. Our cutting edge ideas, unrivalled client relationships, and advanced technology have proven to be our formula for success. Mystery Shopping is one of our most popular programs. Why? Because it works! Mystery Shopping will help your organization in many ways. Not only will it improve your profit margin, but it will increase your employee's sales awareness. The Mystery Shopping results will generate information for training and marketing departments and provide opportunities to instruct and improve service providers. Contact us to get started today!

    Mystery Shopping

    Assess your customers’ experience through in-person, telephone, or e-mail audits. Our Mystery Shoppers will evaluate the level of service at your place of business and help identify opportunities for growth.

    Instant Reward Programs

    Our Mystery Shoppers will evaluate your staff through the use of a core set of questions and provide you with instant feedback so you can reward your staff immediately.

    Compliancy Audits

    Ensure all your locations comply with your standards. Site inspections by our trained Mystery Shoppers will determine if your visual, safety, cleanliness, legal, or pricing guidelines are being followed.

    Competitor Comparisons

    Monitor your competition. Our researchers will pose as customers at your competitors’ location to audit the customer service and sales techniques used to help you understand how your business compares to your competition.

    Price Match Audits

    Review your competitors business. Our researchers will pose as customers at your competitors’ location to review brands and prices of items you sell or may wish to sell. This program will allow you to either meet or beat your customers pricing.

    Customer Intercept Audit

    Find out how customers experience your brand or your event. Our trained interceptors will engage your customers on location and collect valuable insights about their behaviours and perceptions.

    Executive Summary Reports

    Understand your results. Our analytics team will provide you with a detailed executive reports on the results of any of our programs. We will work with you to pull the information you require for reviews, meetings, and restructuring of your business.

    After Care Program

    Satisfaction guaranteed, we are only a call away. For assistance with our database, program updates, or better understanding of your results just give us a call. There is no additional fee for this service.

    Become A Client

    Become A Client

    Are you interested in a free quote? We welcome you to e-mail us for a free, no obligation quote or to receive more information about how Mystery Shopping can benefit your business.

    New to Mystery Shopping? Contact us for a free Mystery Shop to see how our research results can help you meet and surpass your customer service and sales objectives. Whether you’re looking to increase sales, improve your service, identify gaps in your training or boost customer loyalty, we can customize a program that is right for your business.

    Become A Mystery Shopper

    As a Mystery Shopper you will get paid to pose as a potential customer for our clients! During a Mystery Shop you will view a company’s customer service levels or sales efforts and then complete a detailed survey based on your experience. The information that you record on the survey will be used at a managerial level to make important decisions. For this reason, you must be fair, accurate, and consistent in your observations. Prior Mystery Shopping experience is not required to be assigned work from us. We will help train and guide you on how to become an experienced Mystery Shopper.
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    Contact us today!