Mystery Shopping Services
Assess your customers’ experience through in-person, telephone, e-mail, or social media audits. Our mystery shoppers will evaluate the level of service at your place of business and help identify opportunities for growth.
Ensure all your locations comply with your standards. Site inspections by our trained mystery shoppers will determine if your visual, safety, cleanliness, legal, or pricing guidelines are being followed.
Monitor your competition. Our mystery shoppers will pose as customers at your competitors’ location to audit the customer service and sales techniques used by their employees. We can help you understand how your business compares to others in your industry.
Find out how customers experience your brand or events. Our trained interceptors will engage your customers on location and collect valuable insights about their behaviours and perceptions.
Utilize our database of over 15,000 contractors for purposes of gaining exposure for promotions, focus groups, research projects, or your online surveys. We will send an invitation to our contractors on your behalf with the details and contact information for your project, allowing interested participants to contact you directly.
Understand your results. Our analytics team will provide you with a detailed executive reports on the results of any of our programs. We will work with you to pull the information you require for reviews, meetings, and restructuring of your business.