Mystery Shopping Services
Assess your customers’ experience through in-person, telephone, or e-mail audits. Our Mystery Shoppers will evaluate the level of service at your place of business and help identify opportunities for growth.
Our Mystery Shoppers will evaluate your staff through the use of a core set of questions and provide you with instant feedback so you can reward your staff immediately.
Ensure all your locations comply with your standards. Site inspections by our trained Mystery Shoppers will determine if your visual, safety, cleanliness, legal, or pricing guidelines are being followed.
Monitor your competition. Our researchers will pose as customers at your competitors’ location to audit the customer service and sales techniques used to help you understand how your business compares to your competition.
Review your competitors business. Our researchers will pose as customers at your competitors’ location to review brands and prices of items you sell or may wish to sell. This program will allow you to either meet or beat your customers pricing.
Find out how customers experience your brand or your event. Our trained interceptors will engage your customers on location and collect valuable insights about their behaviours and perceptions.
Understand your results. Our analytics team will provide you with a detailed executive reports on the results of any of our programs. We will work with you to pull the information you require for reviews, meetings, and restructuring of your business.
Satisfaction guaranteed, we are only a call away. For assistance with our database, program updates, or better understanding of your results just give us a call. There is no additional fee for this service.